Specific Customer.
Know exactly who we're building for.
Useful work for a specific customer. Value you can measure.
Know exactly who we're building for.
Perform real work or improve a workflow.
Demonstrate why the improvement matters.
Become indispensable to a clearly defined customer. Start with a narrow market and a specific problem.
We prefer narrow markets.
“AI for businesses” isn’t particularly interesting.
AI that eliminates a repetitive estimating task for commercial roofing contractors?
Now we have something to investigate.
When we know exactly who the customer is, we can understand what their day looks like, what consumes their time, what frustrates them, what those problems cost, who makes the buying decision, and how to reach them.
We would rather deeply understand 20,000 potential customers than vaguely understand 20 million.
We don't start by asking how big the market can become. We start by asking:
Complete a task or make an existing workflow meaningfully easier. The closer it gets to finishing the work, the better.
This is one of our strongest filters. A LaunchWorks product should perform a task or make an existing task meaningfully easier.
We aren't interested in AI simply because the technology is impressive.
Measurable time savings create a clear business case.
Time is one of the easiest forms of value to understand.
Imagine someone currently spends: 4 HOURS completing a recurring business task.
The product reduces it to: 20 MINUTES
We want to understand how a task is performed today, who performs it, how often it happens, how long it takes, what that person's time costs, and how much of that work the product can eliminate. When we can measure the difference between before and after, we can begin measuring the economic value the product creates.
4 hours 20 minutes
Solve problems customers already spend time, money, or labor addressing.
The existence of AI doesn't create demand. Real problems do. We look for workflows people already need to complete and problems they're already spending time, money, labor, or attention solving.
What happens if the customer doesn't use this product?
If the answer is:
“Not much.”
That's a warning sign.
But if the answer is:
“Someone still has to spend six hours doing this manually every Friday.”
Now we're interested.
Invoices. Estimates. Contracts. Compliance. Ordinary work can create extraordinary value.
Some of the best AI businesses may look remarkably boring from the outside.
These aren't necessarily exciting AI demonstrations. They're work. And businesses spend enormous amounts of money paying people to perform work.
Move people from doing to reviewing. AI performs the work; humans verify, approve, and handle exceptions.
We're particularly interested in products where AI fundamentally changes the economics of performing a task.
“AI helps someone do this slightly faster.”
“This used to require three hours of skilled labor. Now it requires fifteen minutes of review.”
That's the shift we're looking for:
AI performs more of the work. The human verifies, approves, corrects, and handles exceptions.
A useful product needs a practical path to buyers. Can we identify—and name—the first 100 customers?
A great product without a practical path to customers isn't necessarily a great LaunchWorks opportunity. That's another reason we like niche markets. Specific industries often have concentrated groups of buyers, trade associations, conferences, professional networks, publications, existing software ecosystems, and other ways of reaching the people who actually have the problem.
Can we identify the first 100 potential customers?
Better yet:
Can we name them?
We don't need enormous markets on Day One. We would rather dominate a small problem first.
A product that owns one workflow can move into the workflow next to it. A product built for one role can expand across an organization. A product built for one industry can eventually enter adjacent industries. But expansion should be earned through customer understanding.
Ten questions we ask before an equity partnership.
Before we enter an equity partnership, we want clear answers to a few fundamental questions:
Built something that fits? We'd like to see it.
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